ANALISIS MANAJEMEN RESIKO APLIKASI MYPERTAMINA DENGAN MENGGUNAKAN ISO 31000

Digitalization is one of the major trends changing society and business in near long term. can impact entire operating environment internal functions a company. To increase value added retail, PT Pertamina Patra Niaga launched MyPertamina application. Based on data number application users Playstore, mypertamina have increased. With this increase, many problems must be faced by Therefore, an analysis risk management needed to minimize losses that will occur. ISO 31000 used as standard for implementing management. considered framework straightforward easily adaptable companies. This study aims identify risks occur using highest level watched out its countermeasures. The results showed there were 17 identified with 3 high-level risks, 8 moderate-level 5 low-level risks. Proposed improvements are prioritized at high levels risk.